Fulfillment, Refund, and Cancellation Policy

Vagabond Group is committed to providing a seamless shopping experience. Below is an overview of our fulfillment, refund, and cancellation policies:

Order Processing

Orders placed through www.vagabond-group.com are processed within 1–2 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a confirmation email upon placing your order and another email with tracking information once your order has been shipped.

We offer a variety of shipping options to suit your needs.
Delivery times and costs vary depending on your location and the shipping method selected at checkout.
Shipping times are estimates and do not include the time required to process your order.
Once shipped, orders typically arrive within 3–5 business days for domestic orders.
International customers are responsible for any customs fees, taxes, or duties that may apply to shipments.

After your order has been shipped, you will receive a tracking number via email.
You can use this number to monitor the progress of your delivery through the carrier’s website.
If you encounter any issues with your tracking information, please contact our customer service team at info@vagabond-group.com for assistance.

In the rare event that an item is out of stock or delayed, we will notify you promptly and provide options for fulfillment or a full refund.
If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery to resolve the issue.

Eligibility: Items are eligible for a refund if they are returned in their original condition within 30 days of delivery.
Damaged or Defective Items: If you receive an item that is damaged or defective, please contact customer service at info@vagabond-group.com within 48 hours of receiving your order for assistance with a replacement or full refund.
Return Process: To initiate a return, please reach out to our customer service team at info@vagabond-group.com with your order details. We will provide instructions on how to proceed with the return.
Refund Timing: Refunds will be issued to your original payment method once the returned item is received and inspected. Please allow 5-10 business days for the refund to process, depending on your bank or payment provider.
Non-Refundable Items: Personalized or custom-made items, as well as items marked as final sale, are not eligible for refunds.

Cancellation Window: Orders can be canceled within 24 hours of placement, as long as they have not been shipped. Please email info@vagabond-group.com as soon as possible to request a cancellation.
Post-Shipment Cancellations: Once an order has been shipped, it cannot be canceled. You may initiate a return upon receiving the order if eligible.
Modification Requests: If you wish to make changes to your order (e.g., updating an address or modifying items), please contact customer service within 24 hours. Modifications are only possible if the order has not been processed for shipping.

If you have any questions or need assistance with a refund or cancellation, please email us at info@vagabond-group.com.